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Tags: fraud, ST1they, Stunner, Auxus, products, iberry, dont, please, please dont buy iberry products or Auxus Stunner ST1they are fraud,
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please dont buy iberry products or Auxus Stunner ST1....they are fraud
Post: #1

Hey ,
am Remshad here writing you based on my experience of my iberry smart phone Auxus Stunner ST1 ..
my friend Sriram purchased this phone from ebay and he gifted me ... he purchased on 31/jan/2016 and given me on feb ... i was very happy with LTE phone .. But within two months my "Auxus Stunner" speaker dead .. while i was calling... i was adjusted with loud speaker .. again within a week my phone almost paralysed... or in another words its fully dead ... No sign of life in my phones heart ... any parts of Stunner

i contacted ibery service team .. They asked me to visit near authorised service centre
by looking their online portal i seen
"Center Name: MobileCity(Valanchery, KR)
Address: Central Bazar, Near PVM Arcade, Kuttippuram Road, Valanchery, Kerala
Pincode: 676552 "
is my near service centre (its 50km far away ) any way i travelled to them and reached at 4pm .. ... But the shocking news was .. they said me that they are not authorised service centre of iberry ... means that they even dont know they are listed in their website ...

i again called to customer care .. this time they said me .. you please visit another nearest service centre .. i said ok ...
and i again opened their portal .. my another near service centre is
"Center Name: Badariya's Zain Mobiles
Address: MMJ Arcade, Main Road, Meenangadi, Near Calicut Mysore Road NH212, Meenangadi, Kerala
Pincode: 673591"

i again travelled to there which is almost 130km far away ...
again desperate news .. is that .. they are also said "We are not authorised service center of Iberry products" ... now i realised that they are playing fraud by listing random service centres from internet data .. even without knowing them ...

i again called customer care ... this time also they said to consult nearest service centre .. my mood was bad on time .. i shouted ..are u playing fraud?

they again calmly said please open a ticket in ok i agreed and created a ticket in their online support ..
this time they asked me to send my smart phones photo to them ...
i sent them ... all 6 views ...

next day they replied me that your phone has a physical damage on side frame ... i took my phone analysed by my naked eye repeadly i watched several time on every side of phone .. i cant notice a single crack or tear on any face of body ..or side of body ...

i dont know which lens they used for analysing the sent photos ? .. i again understood that they don not wish to give support or warranty to sold phones .. even repair ..,.they may give you (i am not sure) paid service ... .. Who need their paid service within warranty period.. Why they claim warranty ...?

i recommend all people please stay away from iberry products seems cheap price and better specification at first look ... but in fact their product parts is local or low quality ... service is not expect-able ..they list so many service centre address in their websites but even the shop owners not know they listed there ...!

they will play you by running to and fro .. But no use ... Better throw away the phone to garbage .. so you will get some cool [email protected]@@@@
Post: #2
This is Ticket Chat with them
Mon, Aug 29 2016 07:36 pm
at first phone speaker dead at that time i used call with loud speaker and then phone fully dead ,,, now there is no power on nor indication while chargig ...

based on customer care executive opinion i visited malappuram->MobileCity(Valanchery, KR) but they said they are stopped servicing iberry phone

this phone is gifted me by my friend "sriram" or called "chittasriram"
Tue, Aug 30 2016 01:59 pm - staff
Dear Remshad Medappil,

As discussed over the phone, kindly visit the below mentioned authorized service center with the invoice copy of your product for further analysis

Badariya's Zain Mobiles
Ajmal Manamal MMJ Arcade,
Main Road, Meenangadi, Near Calicut Mysore Road NH212,
Meenangadi, Kerala 673591,
Contact no: 9995051221,

Best Regards,
Auxus - Technical Support
Tue, Aug 30 2016 07:24 pm
sir ,
i called the above service center and they said they are not authorised service center of iberry products . they do not iberry service .

and asked me inform iberry customer care ..

tell me sir .. What i do now?

if you give me your store address i can courier to you with my expense so that you can clear my phone issue and send me..

i am thinking to share my story to social media and raise a complaint to consumer court ..
Wed, Aug 31 2016 11:24 am - staff
Dear Remshad Medappil,

As discussed over the phone, we would request you to share us the snapshots of the following to check the physical condition and assist you further.

1. Touch & Display
2. Frame
3. Back panel

You can send us the snapshots as an email attachment by directly replying to this email.

Best Regards,
Auxus - Technical Support
Wed, Aug 31 2016 03:36 pm
IMG_1374.JPG (attachment.php?id=21637&ref=7f8e02542b34d2996f514a322cf532a4) (0.7 mb) IMG_1373.JPG (attachment.php?id=21638&ref=7f8e02542b34d2996f514a322cf532a4) (0.8 mb) IMG_1372.JPG (attachment.php?id=21639&ref=7f8e02542b34d2996f514a322cf532a4) (0.6 mb) IMG_1370.JPG (attachment.php?id=21640&ref=7f8e02542b34d2996f514a322cf532a4) (0.6 mb) IMG_1371.JPG (attachment.php?id=21641&ref=7f8e02542b34d2996f514a322cf532a4) (0.6 mb) IMG_1367.JPG (attachment.php?id=21642&ref=7f8e02542b34d2996f514a322cf532a4) (0.8 mb) IMG_1368.JPG (attachment.php?id=21643&ref=7f8e02542b34d2996f514a322cf532a4) (0.6 mb) IMG_1369.JPG (attachment.php?id=21644&ref=7f8e02542b34d2996f514a322cf532a4) (0.7 mb)
On Wednesday 31 August 2016, iberry Auxus wrote:

Wed, Aug 31 2016 03:38 pm
IMG_1374.JPG (attachment.php?id=21645&ref=73382fe4b0ad29d1aa587f66c140f74c) (0.7 mb) IMG_1373.JPG (attachment.php?id=21646&ref=73382fe4b0ad29d1aa587f66c140f74c) (0.8 mb) IMG_1372.JPG (attachment.php?id=21647&ref=73382fe4b0ad29d1aa587f66c140f74c) (0.6 mb) IMG_1371.JPG (attachment.php?id=21648&ref=73382fe4b0ad29d1aa587f66c140f74c) (0.6 mb) IMG_1370.JPG (attachment.php?id=21649&ref=73382fe4b0ad29d1aa587f66c140f74c) (0.6 mb) IMG_1369.JPG (attachment.php?id=21650&ref=73382fe4b0ad29d1aa587f66c140f74c) (0.7 mb) IMG_1368.JPG (attachment.php?id=21651&ref=73382fe4b0ad29d1aa587f66c140f74c) (0.6 mb) IMG_1367.JPG (attachment.php?id=21652&ref=73382fe4b0ad29d1aa587f66c140f74c) (0.8 mb)
On Wednesday 31 August 2016, iberry Auxus wrote:

Thu, Sep 1 2016 10:44 am - staff
Dear Remshad Medappil,

As discussed over the phone and as per the analysis of provided snapshot, we would like to inform you that your product has suffered physical damage (frames) and hence any further analysis and services will be done only on paid basis.

Please note that the minimum analysis and service charges of Rs. 500 will be applicable and if any components needs to be replaced it will be charged additionally.

Kindly pack your Auxus Stunner ST1 in the original box safely and securely to avoid any damage in transit and send it to the below mentioned address.

iberry India [322839]
Building No: 4,
4/42 Second Lane Beach,
Chennai - 600 001
Phone 044-49053456

We would not be able to claim the insurance against any damage from the courier service if the product is received in damaged condition.

Kindly contact us for any further queries

Best Regards,
Auxus - Technical Support
Thu, Sep 1 2016 02:31 pm
i am asking about dead status of my smart phone ,,,,,?
are you kidding me by saying " suffered physical damage".. what physical damage ?

there is no physical damage on phone .. or side ... the paint may scratch little .. i am not purchased the phone for keeping in "Show case"...

if you play fraud .. i will take action against you all ...

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